And they’re off! Arena Racecourses appoint Expansive FM

Apr 14, 2021 8:45:00 AM By Tom Wilcock
And they’re off! Arena Racecourses appoint Expansive FM

Expansive Solutions are pleased to announce we have been selected by Arena Racecourses to be their FM digital partner. The three-year CAFM contract with ARC will dovetail with a wider digital transformation project taking place across their organisation.

ARC operates 20 venues across the UK, welcoming 1.2m visitors to 500 fixtures and entertainment events every year. Their complex estate encompasses 16 racecourses, 4 greyhound stadia, hotels, golf courses, restaurants and a pub. 

Expansive's CAFM platform will centralise operations

The group will use the Expansive CAFM platform to centralise all their FM operations; increasing visibility and control over work orders, asset maintenance, compliance and supply chain management. 

Commenting on the new partnership Dan Walley, Head of Property and Facilities at ARC, said:

Until now FM for each venue has been executed separately and digital records have been fragmented across different systems and Excel sheets. This was holding us back. 

Dan described the specific challenges that faced ARC as they first looked to streamline their FM operations:

'In terms of maintenance, we dealt with everything on a site by site basis. Each site was doing things differently. We wanted to standardise that approach and centralise our data to understand what was happening on the ground.  We also wanted to understand what we were spending and why, because it sometimes seemed we were repairing things three or four times, when just one engineer visit would suffice.”

 

Data driven facilities management with Expansive FM

These were the original pain points that sent Dan and the team looking for a CAFM partner, and what bought them to Expansive:

'With Expansive FM we now have the software to manage contractor relationships much more effectively.  We’re able to improve communications, establish KPIs and optimise performance. It will make the management of our entire estate and our suppliers much more streamlined and efficient.'

Working with suppliers to improve KPIs is a key objective here:

‘We’ll use data from the CAFM to rationalise the roster, for sure. But we’ll continue to use the data to manage contractor performance, to understand where we’re getting best value. Because best value is not necessarily about quoting the best price. It’s about whether contractors are hitting the key metrics: time to respond, time to attend, time to fix, and FTF.  That is ultimately the measure of what they’re bringing to the business’

Digital transformation in a post-Covid world

The appointment of Expansive follows a major restructuring programme, which includes an ambitious, digital transformation project. Adopting the CAFM will be a major part of delivering on new goals and adjusting to the challenges of the post-Covid world:

Following our restructure we’re leaner and more competitive.  And we’re even more focused on delivering exceptional visitor experiences. As we open our doors to guests after lockdown, Expansive’s CAFM will give us the oversight we need to drive value, respond to our visitor's changing needs and meet the highest standards of compliance.

Josh Greibach, Co-founder & CEO of Expansive Solutions echoed these thoughts as he welcomed ARC’s decision:

'We’re delighted ARC have chosen us to facilitate the digital transformation of their FM strategy. With our mobile first technology, personalised workflows and data-driven approach we’ll help them bring a new level of contractor performance and asset management to their estates.'

3 steps to choose the right CAFM software

 

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