This month, we're excited to introduce our new warranty works piece.
Warranty agreements are meant to save time, money, and headaches. But in most facility management systems, they end up buried in spreadsheets or locked in someone’s memory - until it’s too late. That’s why we decided to rethink how warranty details show up in day-to-day operations, and what happens when you actually design for them.
Imagine sending out a contractor to replace a part - only to find out afterward that the asset was still under warranty. It's a small oversight that can snowball: unnecessary spend, time wasted chasing suppliers, and awkward conversations with clients or finance teams. It's not just inefficient - it’s avoidable.
So we built Warranty Works: a set of features that actively surface warranty information when and where it matters most.
The first step was making supplier and manufacturer information easier to capture. We added new, optional contact fields for both parties when creating a new record. This means when someone’s looking at an asset, they don’t just see high-level details - they see who to call, and how to reach them.
Next, we tackled workflows. Instead of treating every asset the same, we created a transition guard - a clever gate that checks whether an asset is still under warranty before letting a work order progress. If it is, the system can automatically send it down a different path. Users don’t need to guess. The system guides them.
And because people don’t always check details unless they’re in front of them, we introduced proactive warnings. Whether you’re creating a work order or requesting a quote, the system flags any warranty-covered assets involved. It shows the warranty dates, supplier details, and more - right then and there.
Finally, we added filtering to the work order index, so teams can quickly see which jobs involve assets under warranty. No more hunting. No more second-guessing.
None of these changes are flashy. But they add up to something meaningful: fewer chargeable jobs that shouldn’t be, fewer missed claims, and a smoother experience for everyone involved.