There might be talk of the death of CAFM in the industry right now. But who wants it dead and why?
Contractors sometimes don’t like CAFM systems. That’s understood. Suddenly tasked with minute billing through an app or told to complete forms to track performance; it can feel like a trial. At best, they’re another bureaucratic hoop to jump through at worst, a professional insult.
Are human beings just too unreliable to be trusted to update CAFM systems through apps and websites? Is it unrealistic to expect contractors to use them? Is it too much for Facilities Managers to administer a whole software system for use internally and by third parties?
Maybe businesses should simply trust their suppliers’ software to keep them in the loop about the progress of a task and the accuracy of their billing.
Right now, some are arguing that CAFM is dead. That these systems are not doing what they should be doing. Too ambitious in their scope and unreliable in their data collection methods, they’re either spitting out false data or sitting there gathering dust.
Of course, people who are arguing this often have an axe to grind. First, there are the contractors who are worried about the effect of minute billing on their future business and reputation.
Then, there are specialist tech vendors and contractor suppliers who want to sell their own solutions into a lucrative market.
The future these players are painting is one of fleets of trucks fitted with tracking devices, assets powered by IoT; engineers with wearables effortlessly recording their movements in real time. The dream is engineering work monitored and reported entirely remotely without human intervention, through algorithms and AI.
All this sounds great, but the truth is, that technology is hugely expensive and, as yet, largely unproven.
And the trouble is, if your CAFM system ends up sitting outside the supplier chain with contractor data simply piped in from various tech platforms, then the information you really need could remain unknown and unknowable.
For Facilities Management the objective should be to have as much access and control over the data as possible. And we would argue, that means maintaining control over the tools that generate it.
But that really shouldn’t be an impossible dream.
We need to acknowledge there are problems with CAFM uptake and performance at the moment, that is leading to widespread disillusionment and systems going unused.
Many CAFM systems are failing to deliver against expectations and frustrating companies, contractors and suppliers alike.
There are mistakes we see all the time that are compounding the problem.
But there is a huge opportunity here to use CAFM to build stronger and mutually rewarding relationships with our contractors and suppliers.
And that’s why CAFMs need to change and are changing. The new systems coming on to the market are focusing on mobile technology and user interfaces to make their systems quicker to learn and easier to use.
They’re focused on winning engagement in every part of the chain so they can get the best and most reliable data to optimise performance.
Because one version of the truth can lead to one common purpose, one great relationship; long term joint success, and customer happiness.
If a supplier and their clients enter the relationship with that same common purpose and clear targets, using a CAFM can de-risk these partnerships.
CAFM can give us shared oversight of performance that can remove emotions, highlight areas you need to work together to improve, and show you the success you can celebrate together.
So long live CAFM, and here’s to great partnerships and joint success in the new year.