case study
Fit For Purpose
Warming up
Fitness First operates from 49 sites across the UK offering a range of facilities to their members including cardio theatres, freestyle floors, free weights, refreshment bars, pools and saunas. Countless exercise classes and personal training sessions take place across the estate every day.
Minimising equipment downtime, maintaining clean and comfortable environments, and ensuring the H&S of staff and members, are top priorities in this highly competitive space.
49 Sites
Across the UK
5 Weeks
Initial CAFM set up time to go live
Phased Intro
Starting with work order management
The Challenge
Fitness First needed a digital FM solution that could:
Manage a large team of in-house engineers & contractors UK wide
Keep multiple sites open and equipment operational every day
Monitor, measure and optimise engineer/contractor performance
Deliver on service KPIs while controlling costs
Minimise compliance risks
But when Expansive met Fitness First In 2019 the gyms were using a failing piece of FM software that was causing more problems than it was solving.
“Legacy software was holding us back”
Without a modern software system automating communications and giving real-time visibility of work orders:
Money was being wasted
Engineers and contractors weren’t being managed effectively. Equipment downtime was a major issue. Revenue was being lost.
Compliance was a constant challenge
With no digital tools for tracking assets and PPM - H&S compliance was at risk
Stress levels were high
Operations were chaotic. The team were battling to meet business expectations and maintain morale.
The Results
Fitness First felt the benefits of the new system almost immediately through:
Automated and seamless work order management
Better communication across teams
Comprehensive reporting & KPI performance tracking
A highly responsive, ‘mobile-first’ FM culture
Fit for the future
with Expansive FM
Since implementing the solution the team have saved money by reducing equipment and facility downtime. With better ‘mobile first’ communications and digital documentation, they are improving their speed of response and their first-time fix rates. They are able to prioritise jobs more effectively, confident that nothing is being missed and they have all the information they need to make the right decisions.
Engineers are more efficient and are wasting less time fire fighting and correcting mistakes. The management team have freed themselves to work on other projects. Fitness First are ready now to plan the next stages of their digital transformation with their CAFM.
If you are ready to talk about your challenges in FM, book a free demo or contact us for an informal chat.
The story of a CAFM revolution
How Fitness First found their right fit CAFM
Download a PDF version of this case study
The story of a CAFM revolution
How Fitness First found their right fit CAFM
Download a PDF version of this case study