Retail facility managers are on the front line. You need to consistently deliver the brand experiences that keep customers coming back for more.
But Covid-19 has increased costs and compliance demands. And the C-Suite want more strategic input from you to make your retail spaces responsive, innovative and profitable.
As budgets tighten, you need to keep on top of maintenance requests, manage teams more effectively and be smarter with your money. How can you bring it all under control?
Customised workflows across FM teams, sites and contractors saves your team time and encourages high system usage
Track spend by site, area, category & contractor across any given time period & compare vs budget
Monitor your team, engineer and contractor performance to maintain the highest possible FM service
Improve your digital oversight: centralise comms, find new efficiencies and optimise team performance.
Keep comms tight between the FM team, helpdesk, sites, contractors and engineers with real-time, mobile-first communication tools. Make sure instructions are understood and acted on quickly and efficiently.
Work order demand reports show you the bigger picture by identifying emerging trends in FM that may be affecting revenue or business. See the volume of work requests coming in over time. Monitor spend by category, contractor or site. Act fast to prevent further escalation and keep customers shopping. Make data driven recommendations for better customer experiences.
Visualise how you and your suppliers are performing against targets with dynamic SLA reports. Aggregate KPI performance to identify strengths and weaknesses. See how quickly your teams and contractors respond to service requests.
“Expansive is the only software partner we met who could give us the full European coverage we needed to grow our business. They’re proving to be an excellent partner as we begin the digital transformation and expansion of our franchise operations in these countries.”
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