Darren Nelson-Hall
Head of Premises & FM @ The Co-operative Bank
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Head of Premises & FM @ The Co-operative Bank
WHAT CAN A CAFM SYSTEM DO FOR RETAILERS?
Save time, control costs & drive sales
Retail facility managers are on the front line. You need to consistently deliver the brand experiences that keep customers coming back for more.
But Covid-19 has increased costs and compliance demands. And the C-Suite want more strategic input from you to make your retail spaces responsive, innovative and profitable.
As budgets tighten, you need to keep on top of maintenance requests, manage teams more effectively and be smarter with your money. How can you bring it all under control?
Simple Workflows
Customised workflows across FM teams, sites and contractors saves your team time and encourages high system usage
Cost / Budget Control
Track spend by site, area, category & contractor across any given time period & compare vs budget
SLA / KPI Reports
Monitor your team, engineer and contractor performance to maintain the highest possible FM service
MOBILE FIRST CAFM
A single platform for digital oversight, contractor and budget management
Improve your digital oversight: centralise comms, find new efficiencies and optimise team performance.
Improved Communications
Keep comms tight between the FM team, helpdesk, sites, contractors and engineers with real-time, mobile-first communication tools. Make sure instructions are understood and acted on quickly and efficiently.
Real-time Reporting
Work order demand reports show you the bigger picture by identifying emerging trends in FM that may be affecting revenue or business. See the volume of work requests coming in over time. Monitor spend by category, contractor or site. Act fast to prevent further escalation and keep customers shopping. Make data driven recommendations for better customer experiences.
Improved Service Performance (SLA Report)
Visualise how you and your suppliers are performing against targets with dynamic SLA reports. Aggregate KPI performance to identify strengths and weaknesses. See how quickly your teams and contractors respond to service requests.
