Head of Premises & FM @ The Co-operative Bank
Head of Premises & FM @ The Co-operative Bank
CAFM IN THE HOSPITALITY INDUSTRY
Effective hospitality FM can help deliver the exceptional experiences that make a brands' reputation. But in a sector where service expectations are high and margins are tight, there's a lot that can go wrong.
In the hospitality sector it's a constant battle to deliver the best FM possible across multiple sites that operate 24/7
And in the post-Covid world, compliance demands are increasing and budgets are tightening. Meanwhile, visitor expectations for flawless experiences have never been higher.
You need to keep on top of maintenance requests and be smart with your budget to extend asset lifecycle and get the most from your contractors.
What do you need to bring it all under control?
Maintain high levels of service by monitoring performance by Contractor & Engineer
Stay on budget and make data-driven decisions over maintenance spend
Audit your contractor costs with time-sheets in order to quickly identify cost savings for non-service
Better deploy your capital by pinpointing assets which have reached end of life
Improve your digital oversight and optimise contractor performance with a 'mobile first' approach to engineer and asset management. Real time reporting that works on every device.
Engineers show attendance and log their time via the mobile web-application. One touch to turn the timer on, pause or stop recording. Track how much time your engineers spend servicing your work orders for more accurate billing and service transparency.
Scan a mobile QR code for a full service history. Identify recurring problems, update records and manage asset lifespan more effectively
Visualise how you and your suppliers are performing against targets with an SLA report. Aggregate KPI performance to identify strengths and weaknesses. See how quickly your teams and contractors respond to service requests.