Following a competitive pitch process hospitality company Red Engine have selected Expansive FM to be their global CAFM partner.
Red Engine already operate 11 award winning venues in the UK. Now, they have launched in the US.
WHY RED ENGINE NEEDED A CAFM
As their operations continued to scale, Red Engine wanted a global CAFM platform to oversee contractor management, maintenance KPIs, and budget control across their international real-estate.
Facilities Manager at Red Engine, Louis Atkins takes up the story:
“We’re really a technology company wrapped in a hospitality brand”, says Atkins. “We have complex technical assets to maintain as well as the normal maintenance needs of a busy hospitality brand. Add to that the pressure of an international expansion, and we needed digital tools for oversight we could really depend on”
A FLAWLESS CUSTOMER EXPERIENCE
But the legacy system they used didn’t offer effective mobile access for contractors or site managers:
“When it came to logging FM issues and chasing call outs we were tied to our laptops. We just didn’t have the flexibility and oversight we needed to effectively manage our venues on the go. In addition, our legacy systems couldn’t support our new operations in the US. We needed a single CAFM where we could control and track maintenance activity, globally. We wanted to capture all our data in one place to benchmark and improve our performance.”
EXPANSIVE FM IS THE RIGHT FIT FOR RED ENGINE
Expansive was just the right fit. As EFM founder Josh Greibach explains:
“Expansive is a ‘mobile first’ CAFM that gives Red Engine crew on the ground complete control over facilities and maintenance management no matter where they are in the world. Teams can use their mobile to log issues, request quotes, share photos and videos with engineers, and manage contractor visits in real time.”
“Expansive FM will be the single source of FM truth across our international real-estate. It will give our workers the tools they need to maintain our venues to the highest standard. It will give us the global oversight of KPIs, budgets and spend we need.”
As the rollout in the UK and internationally in the States continues, Atkins is confident the partnership will be a success:
“The service and support is absolutely amazing”, says Atkins. “Expansive are always at the end of the phone. Everything in the CAFM can be configured and changed, it can be customised in exactly the way we want.”