Case study
Eyes wide open
At a glance
Expansive helped SpaMedica transform their Facilities Management department into a fast and responsive team with a centralised CAFM. Now, their engineers and contractors are handling everything thrown at them and consistently hitting their compliance KPIs.
12 weeks initial implementation
6,000 work orders processed in the first year
38 hospitals managed centrally with a CAFM
100% KPIs hit in May 2022
Looking for growth
SpaMedica is a leading private eye hospital and provider of NHS eye healthcare services, specialising in cataract surgery. With 38 medical facilities nationwide, it is now one of the fastest growing hospital groups in the UK.
Here's how they scaled up their facilities management operation to meet ambitious growth plans.
70% growth
in footprint since 2018
20K+ cataract operations
performed every year
38 hospitals
state-of-the-art facilities across the UK
A new vision
Expansive’s platform has brought new efficiencies through digital:
Bespoke workflow configuration for individual teams and tasks
Tailored notifications and alerts to ensure jobs keep moving through the system
Contractors and engineers report progress in real-time
Compliance documentation is structured, controlled and easy to locate
CQC auditing is robust and efficient
KPI reporting tracks performance and supports optimisation
The Results
12 weeks initial implementation
6,000 work orders processed in the first year
38 hospitals managed centrally with a CAFM
100% KPIs hit in May 2022
The eyes have it
Expansive helps the team and their contractors work faster and smarter even as their operations continue to expand. EFM’s flexible workflows and reporting ensure teams continually improve how they serve the business and its patients.
Through using mobile tools, greater visibility and centralised control of their nationwide FM operations, Expansive has helped streamline complex operations and CQC compliance.
It’s a partnership that promises a future of seamless growth.