case study

Fast Track to Growth

TeamSport transformation in numbers

From a slow and clunky analogue process to a fully operational CAFM in just 12 weeks

16 weeks

2,300 work orders processed in 12 months

FF - Better comms

Compliance up to 10x faster with digital checklists

FF - KPI Performance

100% contractor uptake

FF - Mobile first

50% reduction in time to fix

TeamSport are the largest operator of Go-Karting tracks in the UK.

They currently have 37 sites across the UK and Europe - with ambitious plans for more international expansion. But in 2021 the company were lacking the digital FM tools that could help them manage their rapidly scaling facilities.

Spread across multiple sites, hundreds of engineers, contractors, and maintenance workers all supply vital services to keep TeamSports’ tracks and facilities running safely and smoothly.  

teamsport-icon-venues

37

Karting Venues

teamsport-icon-employees

1000+

Employees

teamsport-icon-customers

1.8 Million

Customers

teamsport-icon-track

22

Miles of Track

Everything was done on paper or on Excel spreadsheets and it was incredibly inefficient.

Dave Rich, Facilities Director

The challenge

Growth has been strong over the last five years. New attractions include VR racing, arcades, bars and cafes. In addition to their multi-level karting tracks, six of their sites have indoor crazy golf courses and five have indoor laser arenas. The range of sites and services offered demanded a new approach to FM.

Back in 2021 TeamSport were struggling to manage this complex and growing estate footprint in an efficient and cost effective way. 

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Analogue FM was wasting time & risking compliance

Communications were bottlenecked

Compliance checklists were paper based

Work was being duplicated

Jobs were being missed

Processes were slow

Time and money was being wasted

We just couldn’t continue in the way we were, that led us to start looking into options for a CAFM system.

Dave Rich, Facilities Director

The Fix

With a new FM team appointed to oversee operations, the business began looking for a software solution they could configure to meet their unique requirements. Expansive were selected through a competitive tender process.

The EFM platform was configured and ready to use in just 12 weeks. Work orders, PPM schedules and reactive maintenance processes were digitised and automated. Expansive helped train internal teams and contractors. 

Within weeks the software was making a huge difference to compliance and first time fix rates.

The final EFM live demo convinced us. We could see the product, and we could see straight away how it could work for us


Joe McCann, Facilities & Project Support Manager

We had a clear communication pathway to accelerate compliance

Joe McCann, Facilities & Project Support Manager

Digital checklists transform FM process

Compliance checklists are a critical quality management tool for TeamSport. From daily circuit inspections to weekly vehicle and end of shift checks, they provide vital operational data that controls risk and keeps facilities safe.

Previously, the checklist system was paper-based and clunky. Now it’s done on mobile and tablet. The process is uniform, slick and automated. Problems with sites and equipment are flagged in real time. Compliance data is centralised and in the Cloud. Audits can be carried out more easily.

threadmill

 

A winning team

TeamSport have selected a CAFM they can scale with and a partner they can trust.

As the company continue to move into Europe the EFM platform will cover essentials like translation, time zones and currencies.

This will help them seamlessly expand while retaining the centralised control they really need.

We didn’t want an off-the-shelf piece of software that we’d have to ‘work around’. We needed a supplier who would really understand our needs and personalise the CAFM to our individual requirements.


Dave Rich, Facilities Director

The flexibility they've offered us has been really important.

Dave Rich, Facilities Director

The need for speed

Expansive have worked with TeamSport to create a bespoke solution that will speed their future growth:

“The relationships we've built up with Josh and his team are excellent. The flexibility they've offered us has been really important. They’ve always been friendly and professional as they’ve responded to the unique demands of our growing business.”

Dave Rich, Facilities Director


“The EFM system supports growth. I can see how much we’re spending and what is in the pipeline to approve. I can prioritise spending more effectively against available budget. Crucially, I can project and plan Capex with confidence based on real financial data,”

Joe McCann, Facilities & Project Support Manager

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