Expansive is thrilled to announce we have been selected as the CAFM partner for Pets at Home, the UK’s leading pet care business.
Pets at Home has a huge UK real estate covering:
- 457 Pet Care Centres
- 342 grooming salons
- 307 in-store veterinary practices
- 140 standalone veterinary clinics
- 3 support offices
With big plans for further investment in facilities, the partnership with Expansive promises to help the business with a new phase of strategic growth.
Pets at Home needs to juggle complex FM demands
In the Pets at Home business model, cherished family pets (with their owners) are welcomed in-store for all kinds of treats and treatment.
Pet welfare and customer experience are always at the top of the agenda, meaning Facility management teams have their work cut out to prioritise and fix issues across different types of assets and facilities.
But, until now, operational FM data from across their pet care centres have been spread across different platforms.
Pets at Home search for a tailored CAFM
In February 2023, the team at Pets at Home began looking for an innovative FM solution that could give them full visibility across their complex network of facilities.
They wanted their FM data all in one place and the digital tools that could help them with:
- Asset lifecycle tracking
- Reactive maintenance
- Preventive maintenance
- Contractor management
- Invoicing
- Compliance
- Cost control
- Analytics and reporting
Janice Williams, Head of Facilities Management at Pets at Home, began a competitive tender process to find a partner who could work with them to build a solution tailored to their needs.
Expansive wins the day
Amongst the competing CAFMs Expansive FM solution was the clear winner.
For Janice, the platforms’ capabilities and future flexibility was a major selling point:
What impressed me most about Expansive was how the platform continually evolves. The team are always adding features and are very open to adapting plans to answer specific needs. We could see how their way of working would help us meet our goals in an agile way”
Customer service excellence
The mobilisation process has now begun. The Pets at Home team are delighted with the level of support they’ve received from Expansive:
The configuration and onboarding support we've been given from the team has been fantastic. They’re fab and easy to work with.”
Focus on the future
With Expansive as their CAFM partner, Pets at Home are confident they’ll have all the data they need to power their strategic growth:
We're looking forward to bringing all our colleagues onto one platform. We're excited about how the innovation will streamline compliance and process. We can see that Expansive will unlock strategic data for us, that will change the way we work.”
Expansive welcome Pets at Home
Josh Greibach, co-founder of Expansive welcomed Pets at Home on board:
Pets at Home are an amazing brand with ambitious plans to become the ‘world’s best pet care centre’. We share their passion for customer service and innovation. We’ve loved working with the team as they bring their vision of data-driven facilities management to life!”
