What's new? May product updates
What's new at Expansive this month? This month, we're excited to introduce our new AI quote extractor and analysis tooling alongside some general platform improvements.
Here’s how you choose the right CAFM
Case study
How Expansive FM helped Queensway’s Starbucks & KFC franchise scale at speed.
Queensway are a hospitality group managing major hotel, coffee house and restaurant brands across Europe and East Africa. They operate 23 Starbucks shops in the UK and 19 KFC restaurants in Austria and Slovakia. In 2021 they had an ambitious plan to add 10-15 new outlets every year across these regions. Here's how EFM helped the business scale at speed.
In 2021 Queensway were plotting to grow their Starbucks and KFC franchise, but lacked centralised FM software to streamline their process, reporting and budget control.
“We were running FM in our business using spreadsheets and email. A lot of data and knowledge was stored in the heads of our teams. We were distracted by the constant manual admin of reactive and preventive maintenance. We needed to digitise and automate to save time and money.”
Shakeel Jivraj, Head of Operations for
Queensway Coffee Houses
Shakeel Jivraj, Head of Operations for Queensway Coffee Houses
Shakeel calculated that 35% of his FM team’s time was spent booking work, chasing contractors and managing reactive maintenance. Repetitive tasks were eating up resource and removing managers from strategic tasks. A lack of automation was creating gaps in process and oversight that was threatening compliance.
Shakeel knew that the business had to find a single CAFM platform to control their processes, centralise reporting and unleash the data that could optimise their real estate performance. So, the search for a solution began.
Following a highly competitive tender Expansive were appointed as Queensway’s CAFM partner.
Within 8 weeks the CAFM was being used by Starbucks outlets in the UK and KFC in Austria and Slovakia. Expansive helped the teams rapidly upload data, as well as configure bespoke workflows and reporting.
The CAFM is now helping everyone in the chain optimise their performance. Contractors’ first time fix rates have been reduced as communications are automated and work order management streamlined. Money is being saved across the board.
Head office has overall visibility but individual store managers are now able to control costs at a micro level.
Shakeel Jivraj, Head of Operations for Queensway Coffee Houses
Spreadsheets and email are a thing of the past. The teams in UK, Austria and Slovakia are using a single CAFM to manage work orders, log data, control budgets and analyse performance. Across the business all their teams are confident their ability to control operations can keep pace with the rapid growth of their real estate.
What's new at Expansive this month? This month, we're excited to introduce our new AI quote extractor and analysis tooling alongside some general platform improvements.
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What's new at Expansive this month? This month, we're excited to introduce our recalls feature and new tiered quote approvals system.
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