Case study
How Expansive FM helped Queensway’s Starbucks & KFC franchise scale at speed.
Queensway are a hospitality group managing major hotel, coffee house and restaurant brands across Europe and East Africa. They operate 23 Starbucks shops in the UK and 19 KFC restaurants in Austria and Slovakia. In 2021 they had an ambitious plan to add 10-15 new outlets every year across these regions. Here's how EFM helped the business scale at speed.
In 2021 Queensway were plotting to grow their Starbucks and KFC franchise, but lacked centralised FM software to streamline their process, reporting and budget control.
“We were running FM in our business using spreadsheets and email. A lot of data and knowledge was stored in the heads of our teams. We were distracted by the constant manual admin of reactive and preventive maintenance. We needed to digitise and automate to save time and money.”
Shakeel Jivraj, Head of Operations for
Queensway Coffee Houses
Shakeel knew that the business had to find a single CAFM platform to control their processes, centralise reporting and unleash the data that could optimise their real estate performance. So, the search for a solution began.
Following a highly competitive tender Expansive were appointed as Queensway’s CAFM partner.
Within 8 weeks the CAFM was being used by Starbucks outlets in the UK and KFC in Austria and Slovakia. Expansive helped the teams rapidly upload data, as well as configure bespoke workflows and reporting.
The CAFM is now helping everyone in the chain optimise their performance. Contractors’ first time fix rates have been reduced as communications are automated and work order management streamlined. Money is being saved across the board.
Head office has overall visibility but individual store managers are now able to control costs at a micro level.
