Flows like a dream

Work Order Management

Are you drowning in administration and feel like you’re operating a call centre? With Expansive FM you’ll benefit from less phone calls, emails and general administration due to the complete visibility of your work orders to all stakeholders. The system will handle all the communication for you and notify people at the right time.

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No more chasing

Reduce your time to fix with effective workflow management

We’ve all heard the expression of “garbage in, garbage out” and it’s absolutely true. Mitigating errors can save you money on your budget and improve the reputation of your FM team, not to mention providing a first class user experience. Our CAFM software will guide the user to select the correct location, buildings and priority.

Request cost proposals

Requests quotes or cost estimates from multiple contractors simultaneously in seconds

Full Audit Trail

All activity is recorded within the Work Order audit trail including comments, system updates etc

Track SLA & service time

Ensure service levels are being met and compare your invoices to the service time logged in the software

Push notifications

Keep all your contractors, engineers, sites and FM teams instantly updated with push notifications

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Real-Time Audit Trail

FM Communications Made Easy

Conversation between the FM Team, Helpdesk, Sites, Contractors and Engineers should be encouraged and made simple. It helps drive down inbound contacts into the call centre and keeps everybody informed. The software utilises familiar chat like features and also highlights status changes, work logs and attachments.

Skim Read at a Glance

Our audit trail is complete with every activity and can be referenced back at any time in the future.

Internal Comments

Sometimes, there is a need to keep certain comments in-house without being communicated to sub-contractors, engineers or sites. Keep a log of all your activity, public or not.

Push Notifications

Be alerted to updated to Work Orders with instant Push Notifications and a simple call to action.

Skim Read at a Glance

Our audit trail is complete with every activity and can be referenced back at any time in the future.

Internal Comments

Sometimes, there is a need to keep certain comments in-house without being communicated to sub-contractors, engineers or sites. Keep a log of all your activity, public or not.

Push Notifications

Be alerted to updated to Work Orders with instant Push Notifications and a simple call to action.

Communications made easy

Automated quotation workflow

Receiving quotations for work shouldn’t be a duplication of effort or feel like a chore. Create your quote in seconds and allow the CAFM to do the rest.

Request quotes privately from more than one contractor
Enter a deadline for quotation to trigger email and push notifications to prompt users into action
Contractors will receive all the details they need to know including photos and description
Add further instructions at quotation stage
Allow internal users to approve quotes if they fall within their approval limit

SLA Management

Keeping a close eye on performance

The uptime of your assets and the reputation of your brand is paramount. This can be upheld with transparent Service Level Agreements for all parties to see, analyse and report on. Hitting SLA’s are a great incentive to ensure all stakeholders remain happy and contractors are performance managed well by leveraging the data in the software. Not only is it important for the quality of the work to be great, but the service levels also.

Encourage Quick Responses

A polite nudge here and there does no harm, the software keeps the work order flowing without the need to manually chase.

Monitor Performance vs SLA

See how quickly your teams and contractors respond to service requests.

Encourage Quick Responses

A polite nudge here and there does no harm, the software keeps the work order flowing without the need to manually chase.

Monitor Performance vs SLA

See how quickly your teams and contractors respond to service requests.

Platform Tour

See What Else Expansive FM Can Do

Work Requests

Looking to provide an easy work request process? Our simple web-based work request software is self intuitive, encourages participation and designed to ensure inbound requests are informative.

Planned Preventative Maintenance

Turn reactive into pro-active with our powerful PPM module which automates processes, communications and logs all your activity for auditing purposes.

Contractor & Engineer Portal

Our mobile first CAFM application allows Contractors & Engineers to easily interact via the Contractor & Engineer Portal providing you with real-time and full transparency across your entire estate.

Reporting & Dashboards

Our Dashboards turn your FM data into informative, easy to share and useful analytical insights. Whether it’s SLA Performance Reports, Asset Lifecycle, Spend vs Budget or Time Tracking – we have it… Read More »

Property Management

Manage documents, photos, users, tenants, access times and any custom data using our simple Property Management module.

Budgets & Cost Control

With Expansive FM, Contractors & Engineers can now submit their cost proposals and invoices with ease allowing FM Managers to regain control with real-time reporting and analysis